According to an email Ubiquiti is sending out to its users today, a “third party cloud provider” was accessed by an unauthorized user and that cloud provider might possibly have some of Ubiquiti’s user data.
The company said that it has not found any concrete evidence that user data has been accessed and compromised but at the same time, it “cannot be certain that user data has not been exposed”.
The risk involved will be familiar if you have received similar types of emails in the past. You should consider changing your password if you have got this type of message.
Frankly, it does not sound like that bad a breach as breaches go but it is a surely annoying news to hear from a company that prides itself on giving user control.
The full email text is given below. It can also be viewed on the Ubiquiti forums. The text reads:
“We recently became aware of unauthorized access to certain of our information technology systems hosted by a third party cloud provider. We have no indication that there has been unauthorized activity with respect to any user’s account.
We are not currently aware of evidence of access to any databases that host user data, but we cannot be certain that user data has not been exposed. This data may include your name, email address, and the one-way encrypted password to your account (in technical terms, the passwords are hashed and salted). The data may also include your address and phone number if you have provided that to us.
As a precaution, we encourage you to change your password. We recommend that you also change your password on any website where you use the same user ID or password. Finally, we recommend that you enable two-factor authentication on your Ubiquiti accounts if you have not already done so.
We apologize for, and deeply regret, any inconvenience this may cause you. We take the security of your information very seriously and appreciate your continued trust.