According to the latest news, yesterday, Logitech said it is discontinuing its line of Harmony universal remotes ending years of speculation. The company said that models that are currently in stock at retailers will be available till supplies last. Harmony specified that it will continue to provide support and service for the Harmony remote “as long as customers are using it.”
According to a blog post on Logitech’s support page “While Harmony remotes are and continue to be available through various retailers, moving forward Logitech will no longer manufacture Harmony remotes. We expect no impact to our customers by this announcement. We plan to support our Harmony community and new Harmony customers, which includes access to our software and apps to set up and manage your remotes. We also plan to continue to update the platform and add devices to our Harmony database. Customer and warranty support will continue to be offered.”
Back in 2004, Logitech acquired Intrigue Technologies, the original maker of the Harmony remote. Harmony universal remotes were popular among consumers seeking one remote for cable box, gaming console, as well as for streaming devices. It is worth mention that some newer models were also used to control smart home devices.
During the pandemic, Logitech’s business has boomed as people worked and schooled at home. Back in January, Logitech reported its third-quarter sales were up 85 percent year over year to $1.67 billion.
However, in the past few years, rival streaming services rose exponentially. As of now, universal remotes are no longer as crucial as they once were. Logitech CEO Bracken Darrell told The Verge in 2019 that Harmony is a very small business segment for the company. At that time, he specified that the remote business was only about 6 percent of the size of Logitech’s massive keyboard business.
At that time, Darrell said, “I think over time, you’ll have fewer and fewer people who feel like they really need that universal remote.” Darrell told The Verge, “It’s so rare to have users that love something as much as a lot of our Harmony users do. We’ll always take care of them because we really believe that that’s part of the responsibility of the brand, so we do love Harmony for that reason. How long it will be out there, I don’t know.”