According to the latest news, the European Consumer Organization, BEUC is calling on the European Commission to investigate Nintendo Joy Con drift complaints. Note that BEUC represents more than 40 consumer organizations across the European Union. BEUC said it has received nearly 25000 complaints from consumers across Europe about faulty Joy Con controllers.
BEUC said “According to consumer testimonies, in 88 percent of cases, the game controllers broke within the first two years of use.” BEUC has submitted a complaint to the European Commission claiming Nintendo is involved in premature obsolescence and “misleading omissions of key consumer information.” Note that, since the launch of Nintendo Switch nearly four years ago, users have been reporting issues with the console’s removable Joy-Con controllers. Some of the users reported strange joystick drifting problems that end up creating false inputs. Nintendo repaired the drifting Joy-Con controllers for free but reports suggest the refreshed Switch models were also problematic.
In a letter to the European Commission, Ursula Pachl, deputy director general at the BEUC said “BEUC and its members are very concerned about Nintendo continuing to sell a product that was continuously reported to Nintendo and in the media by consumers as failing prematurely. The obsolescence of the product means that consumers often have to buy a new set of game controllers after a short time, also because of the unproportionate costs and the practical burdens that consumers would face when trying to exercise repairs.”
Now, the European Commission will decide whether to open a formal investigation into the Joy-Con drift issues or not. It is worth mention that currently, Nintendo is also facing two potential class action lawsuits, one of which was filed by law firm Chimicles Schwartz Kriner & Donaldson-Smith in 2019 while the other was filled in California over the same issue in October 2020.